Question 1

How do I clean my Whatsit™ covers?

Accepted Answer

For simple smudges, use a warm wash cloth and gently rub the smudge away. For big spills, unzip the covers to remove them from the foam cushions. We recommend zipping the covers before placing them in the washing machine. Wash on a delicate cycle using cold
water. Line dry.

Question 2

Can I buy single covers or pieces for The Whatsit™?

Accepted Answer

Not at this time. However, if you subscribe to our Whatsit™ Fan Newsletter, you will be the first to know if anything changes.

Question 3

What is the recommended age for The Whatsit™?

Accepted Answer

Ages 1 to 100!

Question 4

How do I contact Customer Service?

Accepted Answer

Happy customers and happy product reviews help us grow! If you are anything less than amazed with your product, have questions about tracking or returns please contact the company that you ordered your product through and allow us to take excellent care of you! If you have any other questions about your product, you can also contact Children's Factory at customerservice@childrensfactory.com.

Question 5

Who makes The Whatsit™ and where can I find more products?

Accepted Answer

The Whatsit™ is designed with love by Children’s Factory! We are a U.S. based manufacturer/distributor with headquarters in the quaint little town of Union, MO. Our founder was a pioneer in bringing the benefits of soft play products to early education and we have proudly served that market for over 40 years! Our product line has thoughtfully expanded over the decades to address specific developmental milestones and include the many product categories required to create the perfect classroom or playroom. To view more of our awesome products, please visit www.childrensfactory.com . We also invite you to subscribe to our YouTube channel and follow us on Facebook and Instagram for fun contests and product highlights. See you there!

Question 6

What is The Whatsit™ made out of?

Accepted Answer

This sofa features 6 gray pieces: 2 back rests, 2 bottom pieces, and 2 top pieces. The bottom pieces feature sturdy, dense foam to ensure the sofa will endure a lot of wear and tear. The top pieces have a less dense, softer foam to entice kids, teens and young adults to snuggle into their new couch. The back rests are each 20"L x 9.75"W at the bottom and 3.5"W at the top x 11"H. Bottom pieces each measure 25"L x 28"W x 5"H. Top cushions each measure 25"L x 28"W x 3"H. The fabric is 100% Polyester with a soft velvet feel.

Question 7

What is the warranty for The Whatsit™?

Accepted Answer

Children’s Factory, LLC warrants that its products will be free of defects in materials and workmanship for a period of 2 years.

FAQ

Frequently asked questions

How do I clean my Whatsit™ covers?

Can I buy single covers or pieces for The Whatsit™?

What is the recommended age for The Whatsit™?

How do I contact Customer Service?

Who makes The Whatsit™ and where can I find more products?

What is The Whatsit™ made out of?

What is the warranty for The Whatsit™?

How do you use your Whatsit®?

JOIN our Whatsit® Fan Club
Want to be the first to know about everything Whatsit™?

FAQ

Frequently asked questions

How do I clean my Whatsit™ covers?

Can I buy single covers or pieces for The Whatsit™?

What is the recommended age for The Whatsit™?

How do I contact Customer Service?

Who makes The Whatsit™ and where can I find more products?

What is The Whatsit™ made out of?

What is the warranty for The Whatsit™?

How do you use your Whatsit®?

JOIN our Whatsit® Fan Club Want to be the first to know about everything Whatsit™?

JOIN our Whatsit® Fan Club
Want to be the first to know about everything Whatsit™?